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MongoDB Atlas offers several packages to support your organization or project. Atlas includes a free Basic support plan, or you can upgrade to a paid plan for extended support services. Details on support plans are available through the UI as part of the procedure to change your support plan or by contacting MongoDB.

To raise and view support cases, you must have the appropriate roles:

Support Cases
Scope
Role
Can View
Project
Any user with any role in the project
Can Raise
Project
All user with any project role except the Project Read Only role
Can View and Raise
Organization and Project
Any user with the Organization Owner for the organization

Based on your support plan, you can request support through the Atlas console in the following ways:

  • Click the in-app chat icon in the lower right corner to chat with a MongoDB Support representative.
  • Click Support in the left-hand navigation to view Developer Resources.

When you upgrade, downgrade, or cancel a support plan, billing changes occur on the first day of the next month. When you cancel a support plan during the trial period, billing stops immediately.

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  1. If it is not already displayed, select your desired organization from the Organizations menu in the navigation bar.
  2. Click Support in the sidebar.
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Note

You always have access to the free Basic support plan.

Click Learn More under a support plan to see a breakdown of features for each plan.

To subscribe to the Developer or Pro plans and pay with the payment method associated with your organization, click Select Plan under your preference.

To subscribe to the Enterprise support plan, to pay with an alternative payment method, or for additional information about support plans, contact MongoDB.

MongoDB Atlas offers personalized, expert consulting with Flex Consulting units.

To purchase Flex Consulting units through the Atlas console:

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  1. If it is not already displayed, select your desired organization from the Organizations menu in the navigation bar.
  2. Click Support in the sidebar.
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  1. Under Flex Consulting, click Buy Flex Consulting.
  2. Select a level of engagement.

To learn more or to purchase Flex Consulting units from a representative, see MongoDB Flex Consulting.

Note

You must schedule consulting hours to use Flex Consulting units. When you purchase Flex Consulting, you receive a confirmation email with further instructions.

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