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Support

MongoDB Atlas offers several packages to support your organization or project. Atlas includes a free Basic support plan, or you can upgrade to a paid plan for extended support services. Details on support plans are available through the UI as part of the procedure to change your support plan or by contacting MongoDB.

Request Support

Based on your plan, you can request support through the Atlas UI in the following ways:

  • Click the in-app chat icon in the lower right corner to chat with a MongoDB Support representative.
  • Click Support in the left-hand navigation to view Developer Resources.
  • Click the in-app chat icon in the lower right corner to chat with a MongoDB Support representative.

  • Open a private support case.

    1. Select an organization or project from the Context menu.

      Note

      Only Organization Owners can open a support case at the organization level. Organizations with no projects cannot open a support case.

    2. Click Support in the left-hand navigation.

    3. Click Request Support.

Change or Cancel a Support Plan

When you upgrade, downgrade, or cancel a support plan, billing changes occur on the first day of the next month. When you cancel a support plan during the trial period, billing stops immediately.

  1. Select an organization or project from the Context menu.
  2. Click Support in the left-hand navigation.
  3. Click Learn More under a support plan.
  4. Select a support plan or contact MongoDB for more information.
  1. Select an organization or project from the Context menu.
  2. Click Support in the left-hand navigation.
  3. In the Support Plan section, click Edit or Cancel Support.