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Restrict MongoDB Support Access to Atlas Backend Infrastructure

As an organization owner, you can set up your Atlas organization so that MongoDB Production Support Employees, including Technical Service Engineers, can only access your production servers with your explicit permission. If a support issue arises and you want to grant access to your servers for MongoDB support staff, you can grant a 24-hour bypass at the cluster level.

Important

Restricting infrastructure access for MongoDB Production Support Employees may increase support issue response and resolution time and negatively impact cluster availability.

You must be an organization owner to adjust this setting.

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In the Atlas console, click on your username in the top-right corner and select Organizations.

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Toggle the switch marked Restrict MongoDB Production Support Employee Access to Atlas Backend Infrastructure to the On position.

If a support issue arises and you want to allow MongoDB support staff limited-time access to a cluster within your organization, you can do so with the following procedure.

1

Click the All Clusters link near the top of the Atlas console.

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Locate the desired cluster from the list of clusters and click the ellipsis icon (...) in its UI panel.

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Click the green button to grant a 24-hour bypass.

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