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Restrict MongoDB Support Access to Atlas Backend Infrastructure

As an organization owner, you can set up your Atlas organization so that MongoDB Production Support Employees, including Technical Service Engineers, can only access your production servers with your explicit permission. If a support issue arises and you want to grant access to your servers for MongoDB support staff, you can grant a 24-hour bypass at the cluster level.

Important

Restricting infrastructure access for MongoDB Production Support Employees may increase support issue response and resolution time and negatively impact cluster availability.

Restrict Access at the Organization Level

You must be an organization owner to adjust this setting.

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Select the desired organization.

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Select Settings in the left-side navigation.

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Toggle the setting.

Toggle the switch marked Restrict MongoDB Production Support Employee Access to Atlas Backend Infrastructure to the On position.

Grant a 24-hour Bypass to Allow Access for Support Staff

If a support issue arises and you want to allow MongoDB support staff limited-time access to a cluster within your organization, you can do so with the following procedure.

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Locate the desired cluster.

Locate the desired cluster from the list of clusters and click the ellipsis icon () in its UI panel.

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Select Grant Temporary Backend Access to MongoDB Support

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Click the green button

Click the green button to grant a 24-hour bypass.