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FAQ: Accounts

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To learn how to create a project, see Manage Projects.

When creating a new Project, Cloud Manager offers you the choice to create a Cloud Manager project or an Atlas project.

To learn how to create a project, see Manage Projects.

If you created your Atlas account using a Gmail or Google Apps account, the following can cause you to lose access to your organizations and projects:

  • The Google email address with which you signed up differs from the email address associated to your account. This is most often the case with Gmail or Google Apps aliases.
  • Your username or email domain has changed in Google Apps.

To re-gain access to your organizations and projects:

You can remove a project if:

  • You have the Project Owner role for the project.
  • The project has no outstanding invoices.
  • The project has no active database deployments.

To delete a project for an organization, you can delete from the organization's Projects view or the project's Project Setting view. For details, see Delete a Project.

To delete your Atlas account, take the following action based on your Support Plan:

Support Plan
Action
Basic
In the lower right corner of the Atlas console, click the chat icon to speak with a MongoDB Support representative.
Developer
In the lower right corner of the Atlas console, click the chat icon to speak with a MongoDB Support representative or open a private support case.
Premium
In the lower right corner of the Atlas console, click the chat icon to speak with a MongoDB Support representative or open a private support case.
A screenshot of the chat icon in the |service| console.
Important

You can't reuse the email address associated with the deleted account to create a new Atlas account.

To learn more, see Request Support.

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