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Configure Alert Settings

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For each organization and project, you can select which conditions trigger alerts and how users are notified.

Note

M0 Free Tier and M2/M5 shared starter clusters only trigger alerts related to the metrics supported by those clusters. See Atlas M0 (Free Tier), M2, and M5 Limitations for complete documentation on M0/M2/M5 alert and metric limitations.

Notification Options

When you configure an alert, you select how notifications are sent. You can select multiple notification methods, such as email, text message, or team collaboration tools.

Atlas supports Slack as a notification method. From the organization’s Settings menu, click Add to Slack in Slack Settings and log in to your preferred Slack workspace.

Atlas supports configuring all of the following notification methods during alert configuration:

  • Atlas Organization
  • Atlas User
  • Email
  • SMS
  • PagerDuty
  • Flowdock
  • Datadog
  • VictorOps
  • Opsgenie

When you configure an alert, you select how notifications are sent. You can select multiple notification methods, such as email, text message, or team collaboration tools.

To use certain notification methods, you must first set up notification methods in the project’s Settings. If the notification method’s value becomes invalid, Atlas sends an email to the project owner. The following notification methods require set up in the project’s Settings:

  • Atlas Project
  • Atlas Organization
  • Atlas User
  • Email
  • SMS
  • PagerDuty
  • Flowdock
  • Datadog
  • VictorOps
  • Opsgenie

Configure an Alert

When you create a new alert, you can clone an existing alert.

1

Click Alerts in the Organization section of the left navigation.

2

Choose whether to create a new alert setting or clone an existing one.

To create a new alert:

  1. Click Add Alert.

To clone an existing alert setting:

  1. Click the Alert Settings tab.
  2. Locate the alert setting you want to clone.
  3. Click ellipsis h icon then Clone in that alert setting’s row.
3

Choose the Target.

Click User or Billing under Select a Target.

4

Choose the Condition.

Under Select a Condition:

5

Select the Notification Method.

Under the Add Notification Method heading, click the button for the particular notification method you want to use.

Notification Option User Alerts Billing Alerts Description
Atlas Organization check icon check icon

Sends the alert by email or text message to users with specific roles in the Organization.

  1. Select the Organization roles that should receive the alerts from the Select Role(s) check boxes or select All Roles for all users in the Organization to receive the alert.
  2. Select SMS to send these alerts to the mobile number configured for each Atlas Organization user in their Account page.
  3. Select Email to send these alerts to the email address configured for each Atlas Organization user in their Account page. Email is checked by default.
Atlas User check icon check icon

Sends the alert by email or text message to a specified Atlas user.

  1. Select SMS to send these alerts to the mobile number configured for the Atlas user in their Account page.
  2. Select Email to send these alerts to the email address configured for the Atlas user in their Account page. Email is checked by default.
Email check icon check icon Sends the alert to any email address you provide.
Mobile Number check icon check icon

Sends the alert to a mobile number. Atlas removes all punctuation and letters and uses only the digits. If you are outside of the United States or Canada, include 011 and the country code because Atlas uses the U.S.-based Twilio to send text messages. As an alternative to your non-U.S. telephone number, use a Google Voice telephone number.

Example

For New Zealand enter 01164 before the phone number.
Slack check icon check icon Sends the alert to a Slack channel in the authorized Slack workplace for the Organization. To learn more about Slack authorization, see Authorize Slack to Receive Organization Alerts. Enter the channel name.
Flowdock check icon check icon

Sends the alert to a Flowdock account. Enter the following:

Org Name:
The Flowdock organization name in lower-case letters. This is the name that appears after www.flowdock.com/app/ in the URL string.
Flow Name:

The flow name in lower-case letters. The flow name appears after the organization name in the URL string:

www.flowdock.com/app/<organization-name>/<flow-name>

User API Token:
Your Flowdock personal API token found on the https://www.flowdock.com/account/tokens page of your Flowdock account.
PagerDuty   check icon

Sends the alert to a PagerDuty account. Enter only the PagerDuty service key. Define escalation rules and alert assignments directly in PagerDuty.

This option is available only for alerts that you must acknowledge. Informational alerts like an Atlas user has joined the organization can’t use this notification method.

Acknowledge PagerDuty alerts from the PagerDuty dashboard.
Datadog check icon check icon

Sends the alert to a Datadog account as a Datadog event.

When the alert is first opened, Atlas sends the alert as an “error” event. Subsequent updates are sent as “info” events. When the alert is closed, Atlas sends a “success” event.

If prompted, enter your DataDog API key under API Key and click Validate Datadog API Key.
VictorOps   check icon

Sends the alert to a VictorOps account.

Enter a VictorOps API key to integrate the VictorOps endpoint for alerts and an optional routing key to route alerts to a specific VictorOps group. Click Post Test Alert to test VictorOps configuration. Define escalation and routing rules directly in VictorOps.

This option is available only for alerts that you must acknowledge. Informational alerts like an Atlas user has joined the organization can’t use this notification method.

Acknowledge VictorOps alerts from the VictorOps dashboard.
Opsgenie   check icon

Sends the alert to an Opsgenie account. Enter only the Opsgenie API key. Define escalation rules and alert assignments in Opsgenie.

This option is available only for alerts that you must acknowledge. Informational alerts like an Atlas user has joined the organization can’t use this notification method.

Acknowledge Opsgenie alerts from the Opsgenie dashboard.
6

Click Save.

1

Click Alerts in the Project section of the left navigation.

2

Choose whether to create a new alert setting or clone an existing one.

To create a new alert without cloning an existing setting:

  1. Click Add.
  2. Select New Alert.

To clone an existing alert setting:

  1. Click the Alert Settings tab.
  2. Locate the alert setting you want to clone.
  3. Click ellipsis h icon then Clone in that alert setting’s row.
3

Select the condition that triggers the alert.

In the Alert if section, select the target component and the condition. To learn more about alert conditions, see Alert Conditions.

4

Apply the alert only to specific targets. (Optional)

If the options in the For section are available, you can optionally filter the alert to apply only to a subset of the targets.

The matches field can use regular expressions.

5

Select the alert recipients and delivery methods.

In the Send to section, click Add and select from the options described in the following table.

To help eliminate false positives, set the time to elapse before the condition triggers the alert.

Notification Option Description
Atlas Project

Sends the alert by email or text message to users with specific roles in the Project.

Note

Atlas Project is the default alert recipient. You can configure the roles the alert is sent to and how it’s delivered. You can’t add a second Atlas Project as the recipient.

Atlas Project is available as an option in the Add list only if it is not currently in the recipients list.

  1. Select the Project roles that should receive the alerts from the Select Role(s) check boxes or select All Roles for all users in the Project to receive the alert.
  2. Select SMS to send these alerts to the mobile number configured for each Atlas Project user in their Account page.
  3. Select Email to send these alerts to the email address configured for each Atlas Project user in their Account page. Email is checked by default.
Atlas Organization

Sends the alert by email or text message to users with specific roles in the Organization.

  1. Select the Organization roles that should receive the alerts from the Select Role(s) check boxes or select All Roles for all users in the Organization to receive the alert.
  2. Select SMS to send these alerts to the mobile number configured for each Atlas Organization user in Account page.
  3. Select Email to send these alerts to the email address configured for each Atlas Organization user in Account page. Email is checked by default.
Atlas User

Sends the alert by email or text message to a specified Atlas user.

  1. Select SMS to send these alerts to the mobile number configured for the Atlas user in their Account page.
  2. Select Email to send these alerts to the email address configured for the Atlas user in their Account page. Email is checked by default.
Email Sends the alert to an email address.
SMS

Sends the alert to a mobile number. Atlas removes all punctuation and letters and uses only the digits. If you are outside of the United States or Canada, include 011 and the country code because Atlas uses the U.S.-based Twilio to send text messages. As an alternative to your non-U.S. telephone number, use a Google Voice telephone number.

Example

For New Zealand enter 01164 before the phone number.
Slack Sends the alert to a Slack channel. Enter the channel name and either an API token or a Bot token. To create an API token, see the https://api.slack.com/web page in your Slack account. To learn more about Bot users in Slack, see https://api.slack.com/bot-users.
Flowdock

Sends the alert to a Flowdock account. Enter the following:

Org Name:
The Flowdock organization name in lower-case letters. This is the name that appears after www.flowdock.com/app/ in the URL string.
Flow Name:

The flow name in lower-case letters. The flow name appears after the organization name in the URL string:

www.flowdock.com/app/<organization-name>/<flow-name>

User API Token:
Your Flowdock personal API token found on the https://www.flowdock.com/account/tokens page of your Flowdock account.
PagerDuty

Sends the alert to a PagerDuty account. Enter only the PagerDuty service key. Define escalation rules and alert assignments directly in PagerDuty.

This option is available only for alerts that require acknowledegment. Informational alerts, such as the alert that a user has joined a project, cannot use this notification method.

Users can acknowledge PagerDuty alerts only from the PagerDuty dashboard.
Datadog

Sends the alert to a Datadog account as a Datadog event.

When the alert is first opened, Atlas sends the alert as an “error” event. Subsequent updates are sent as “info” events. When the alert is closed, Atlas sends a “success” event.

If prompted, enter your Datadog API key under API Key and click Validate Datadog API Key.
VictorOps

Sends the alert to a VictorOps account. Enter a VictorOps API key to integrate the VictorOps endpoint for alerts and an optional routing key to route alerts to a specific VictorOps group. Click Post test issue to VictorOps to test VictorOps configuration. Define escalation and routing rules directly in VictorOps.

This option is available only for alerts that require acknowledgement. Informational alerts, such as the alert that a user has joined a project, cannot use this notification method.

Users can acknowledge VictorOps alerts only from the VictorOps dashboard.
Opsgenie

Sends the alert to an Opsgenie account. Enter only the Opsgenie API key. Define escalation rules and alert assignments directly in Opsgenie.

This option is available only for alerts that require acknowledgement. Informational alerts, such as the alert that a user has joined a project, cannot use this notification method.

Users can acknowledge Opsgenie alerts only from the Opsgenie dashboard.
6

Click Save.

Configure a Maintenance Window Alert

You can configure Maintenance Window Alerts for projects with configured maintenance windows.

1

Click Alerts in the Project section of the left navigation.

2

Click Alert Settings.

3

Select the maintenance window alerts you want to configure.

You can configure the following maintenance window alerts:

For the alert you want to configure, click ellipsis h icon then Edit in that alert setting’s row.

4

Select the alert recipients and delivery methods.

In the Send to section, click Add and select from the options described in the following table.

Notification Option Description
Atlas Project

Sends the alert by email or text message to users with specific roles in the Project.

Note

Atlas Project is the default alert recipient. You can configure the roles the alert is sent to and how it’s delivered. You can’t add a second Atlas Project as the recipient.

Atlas Project is available as an option in the Add list only if it is not currently in the recipients list.

  1. Select the Project roles that should receive the alerts from the Select Role(s) check boxes or select All Roles for all users in the Project to receive the alert.
  2. Select SMS to send these alerts to the mobile number configured for each Atlas Project user in their Account page.
  3. Select Email to send these alerts to the email address configured for each Atlas Project user in their Account page. Email is checked by default.
Atlas Organization

Sends the alert by email or text message to users with specific roles in the Organization.

  1. Select the Organization roles that should receive the alerts from the Select Role(s) check boxes or select All Roles for all users in the Organization to receive the alert.
  2. Select SMS to send these alerts to the mobile number configured for each Atlas Organization user in Account page.
  3. Select Email to send these alerts to the email address configured for each Atlas Organization user in Account page. Email is checked by default.
Atlas User

Sends the alert by email or text message to a specified Atlas user.

  1. Select SMS to send these alerts to the mobile number configured for the Atlas user in their Account page.
  2. Select Email to send these alerts to the email address configured for the Atlas user in their Account page. Email is checked by default.
Email Sends the alert to an email address.
SMS

Sends the alert to a mobile number. Atlas removes all punctuation and letters and uses only the digits. If you are outside of the United States or Canada, include 011 and the country code because Atlas uses the U.S.-based Twilio to send text messages. As an alternative to your non-U.S. telephone number, use a Google Voice telephone number.

Example

For New Zealand enter 01164 before the phone number.
Slack Sends the alert to a Slack channel. Enter the channel name and either an API token or a Bot token. To create an API token, see the https://api.slack.com/web page in your Slack account. To learn more about Bot users in Slack, see https://api.slack.com/bot-users.
Flowdock

Sends the alert to a Flowdock account. Enter the following:

Org Name:
The Flowdock organization name in lower-case letters. This is the name that appears after www.flowdock.com/app/ in the URL string.
Flow Name:

The flow name in lower-case letters. The flow name appears after the organization name in the URL string:

www.flowdock.com/app/<organization-name>/<flow-name>

User API Token:
Your Flowdock personal API token found on the https://www.flowdock.com/account/tokens page of your Flowdock account.
Webhook

Sends an HTTP POST request to an endpoint for programmatic processing. The request body contains a JSON document that uses the same format as the Atlas API Alerts resource.

This option is available only if you have configured Webhook settings on the Integrations page.
Datadog

Sends the alert to a Datadog account as a Datadog event.

When the alert is first opened, Atlas sends the alert as an “error” event. Subsequent updates are sent as “info” events. When the alert is closed, Atlas sends a “success” event.

If prompted, enter your Datadog API key under API Key and click Validate Datadog API Key.
5

Click Save.

Disable an Alert

1
2

Choose the alert setting to disable.

On the row for a specific alert, click ellipsis h icon then Disable.

Note

Click ellipsis h icon then Enable to re-enable the alert at any time.

If you disable an alert setting, Atlas cancels active alerts related to the setting. A disabled alert setting remains visible but grayed-out and can be later re-enabled.

Delete an Alert

Warning

Don’t delete the Maintenance Window Alerts that are created when you configure a maintenance window.

If you delete a maintenance window alert, disable and then re-enable your maintenance window to re-create the alerts.

1

Navigate to Alert Settings.

Click Alerts then Alert Settings.

2

Choose the alert setting to delete.

  1. On the row for a specific alert, click ellipsis h icon then Delete.
  2. Click Confirm in the Confirm Delete modal or click Cancel to leave the alert as configured.

If you delete an alert setting, Atlas cancels active alerts related to the setting. A deleted alert setting does not remain visible.

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