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MongoDB Subscriptions

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  • Subscription Types
  • Purchase a Subscription
  • Activate a Subscription
  • View Subscription Charges
  • Pay Subscription Charges
  • Update your Billing Contact Information

A MongoDB subscription offers flexible payment terms and advanced support options. Subscriptions allow for billing in different currencies, billing in arrears, billing monthly or for annual invoicing with ACH payments or wire transfers. Subscriptions provide order forms [1] and an Enterprise Customer Service Agreement (CSA).

Subscription
Description
Elastic subscription
You receive a monthly invoice for your usage.
Prepaid subscription
You prepay for credits, usable for a term you define upon subscribing (e.g. annual).
Monthly Commitment subscription
You commit to paying for a number of credits for a term (e.g. annual) and receive a monthly invoice for the greater of your usage or your prorated monthly commitment. Unused credits can be applied at a later date during the term to cover overages.
Marketplace subscription
You receive invoices for your Atlas usage through the marketplace from which you subscribed.

To purchase a subscription, contact MongoDB Sales.

When you purchase a subscription, you are asked to provide a billing contact email address. Your billing contact receives invoices.

Note

MongoDB recommends inviting your billing contact to your subscription-paying organization.

When you purchase a subscription from MongoDB Sales, MongoDB sends you an email containing an activation code. To apply this subscription to your Atlas organization:

1
2
3
4

With an active subscription, Atlas displays a confirmation icon and message in the Payment Method card.

While your organization has an active subscription, all charges are deducted from your available credits.
Note
  • If you do not add your subscription activation code within the first 30 days of use, MongoDB charges the credit card associated with the account. Credit card charges are non-refundable.
  • If you lose your activation code, request support.

The Summary section of your invoice lists your total monthly subscription cost. The Details section lists line items.

If your subscription includes a commitment for a term (e.g. annual), you can view your month's spending against your commitment in your organization's Billing Overview.

You can view your monthly commitment information at the bottom of your organization's Billing Overview.

At the end of the month, if your usage is lower than your prorated monthly commitment, you are charged for the prorated commitment. Unused credits can be applied at a later date during the term to cover overages.

With a subscription, you receive two invoices each month:

  • A cloud invoice detailing your MongoDB Cloud usage, viewable in Atlas on your organization’s Billing page.
  • A tax invoice emailed to your billing contact with MongoDB bank details and an amount due.
Note

If you purchase a MongoDB subscription from a marketplace, you do not receive a tax invoice. Instead, you receive an invoice with an amount due through that marketplace.

Your cloud invoice represents MongoDB Cloud usage in USD and does not account for currency conversions or other adjustments. The tax invoice emailed to your billing contact provides the amount to pay.

If your subscription covers the billing period, pay the invoice emailed to your billing contact. If your subscription does not cover the billing period, your payment method on file is charged.

Tip
See also:

To update your billing contact information, email a request to ar@mongodb.com. Please include your company's name, your Organization ID, and your new billing contact information.

You can find your Organization ID in the Atlas UI, under your organization's General Settings.

[1] An order form represents your specific subscription agreement with MongoDB. MongoDB sends a new order form to your billing contact each subscription cycle.
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