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International Usage (Europe)

To pay with Euros, make a request through the sales department.

SCA is a new European regulatory requirement to reduce fraud and make online payments more secure. All payment service providers are required to build additional authentication into their checkout flow once SCA goes into effect. Customers in European Economic Area (EEA) may be required to authenticate their credit cards depending on the card's issuer, starting 14 September 2019. If your credit card issuer requires authentication, review the following Authentication Process to continue paying for MongoDB Atlas seamlessly with a credit card.

Marketing emails will be sent out to affected customers announcing the policy change and the steps necessary to comply with SCA .

The following sections cover different ways to authenticate your credit card to comply with Strong Customer Authentication.

New Atlas users who do not have a payment method saved can authenticate a new credit card when paying for a cluster on the Create a Cluster page. To learn more, see Create a New Cluster.

Existing users can edit their Payment Method to authenticate a new credit card or reauthenticate an existing credit card to comply with SCA :

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  1. Click your desired organization from the Organization menu if you don't see it displayed.
  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn't, click Overview.

Info With Circle IconCreated with Sketch.Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

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FieldNecessityAction
CountryRequiredSelect the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT IDConditional

Atlas displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU , Atlas will charge VAT if:

  • You do not enter a VAT ID Number.
  • Your VAT ID Number is not valid.
  • Your company's billing or invoice address is in Ireland.
Address Line 1RequiredType the mailing address for your billing address.
Address Line 2OptionalType an additional line for the mailing address for your billing address.
CityRequiredType the name of the city for your billing address.
State/Province/RegionRequired

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.
  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.
  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal CodeRequiredType the ZIP (U.S.) or Postal Code (other countries) for your billing address.
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  1. Click the radio button for Credit Card or Paypal.

    • If you selected Credit Card, type values for the following fields:

      FieldNecessityAction
      Name on CardRequiredType the name that appears on your credit card.
      Card NumberRequiredType the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
      Expiration DateRequiredType the expiration date for your credit card in the two-digit month and two-digit year format.
      CVC RequiredType the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.
    • If you selected PayPal:

      1. Click Pay with PayPal.
      2. Complete the actions on the PayPal website.
Info With Circle IconCreated with Sketch.Note

All projects within your organization share the same billing settings, including payment method.

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  • To accept your changes, click Submit.
  • To decline your changes, click Cancel.

Once you update your credit card information and authenticate, you will be automatically charged for all existing failed payments.

Atlas sends an email after a payment failure with a link to your invoices. Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from the failed payment email:

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Atlas displays a list of your invoices.

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Under the Payments section, click Retry next to the failed payment.

Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from within Atlas:

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  1. Click your desired organization from the Organization menu if you don't see it displayed.
  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn't, click Overview.

Info With Circle IconCreated with Sketch.Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

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View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.

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Atlas displays a list of your invoices.

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  1. Locate the row with the failed payment.
  2. Click Retry.

Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA , see Strong Customer Authentication (SCA).

Contact support for further assistance.

If your organization's billing or invoice address falls within the European Union, add your VAT ID Number on the Payment Method or the Billing Profile modal.

Atlas displays the VAT field only if you select a country other than the United States.

If your country is a member of the EU , Atlas will charge VAT if:

  • You do not enter a VAT ID Number.
  • Your VAT ID Number is not valid.
  • Your company's billing or invoice address is in Ireland.
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