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International Usage (Europe)

International Currencies

To pay with Euros, make a request through the sales department.

Strong Customer Authentication (SCA) Changes

SCA is a new European regulatory requirement to reduce fraud and make online payments more secure. All payment service providers are required to build additional authentication into their checkout flow once SCA goes into effect. Customers in European Economic Area (EEA) may be required to authenticate their credit cards depending on the card’s issuer, starting 14 September 2019. If your credit card issuer requires authentication, review the following Authentication Process to continue paying for MongoDB Atlas seamlessly with a credit card.

Marketing emails will be sent out to affected customers announcing the policy change and the steps necessary to comply with SCA.

Authentication Process

The following sections cover different ways to authenticate your credit card to comply with Strong Customer Authentication.

Build a Paid Cluster as a New User

New Atlas users who do not have a payment method saved can authenticate a new credit card when paying for a cluster on the Create a Cluster page. To learn more, see Create a New Cluster.

Edit Payment Method

Existing users can edit their Payment Method to authenticate a new credit card or reauthenticate an existing credit card to comply with SCA:

Once you update your credit card information and authenticate, you will be automatically charged for all existing failed payments.

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2

Click Edit in the Payment Method card.

3

Update your Billing Address details as needed.

Field Necessity Action
Country Required Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT ID Conditional

Atlas displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, Atlas will charge VAT if:

  • You do not enter a VAT ID Number.
  • Your VAT ID Number is not valid.
  • Your company’s billing or invoice address is in Ireland.
Address Line 1 Required Type the mailing address for your billing address.
Address Line 2 Optional Type an additional line for the mailing address for your billing address.
City Required Type the name of the city for your billing address.
State/Province/Region Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.
  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.
  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal Code Required Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
4

Click Next.

5

Update your Payment Method details as needed.

  1. Click the radio button for Credit Card or Paypal.

    • If you selected Credit Card, type values for the following fields:

      Field Necessity Action
      Name on Card Required Type the name that appears on your credit card.
      Card Number Required Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
      Expiration Date Required Type the expiration date for your credit card in the two-digit month and two-digit year format.
      CVC Required Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.
    • If you selected PayPal:

      1. Click Pay with PayPal.
      2. Complete the actions on the PayPal website.
  2. Type in a Promo Code if you have one.

    This field allows you to enter a code that you might have received from MongoDB Sales. To learn how to activate your subscription, see Activate a Subscription Purchased from MongoDB Sales.

Note

All projects within your organization share the same billing settings, including payment method.

6

Accept or decline your changes.

  • To accept your changes, click Submit.
  • To decline your changes, click Cancel.

Failed Payment Email

Atlas sends an email after a payment failure with a link to your invoices. Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from the failed payment email:

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2

Click the Invoice Date of the failed invoice.

3

Click the Invoices tab.

Atlas displays a list of your invoices.

4

Retry the failed payment.

Under the Payments section, click Retry next to the failed payment.

Retry Failed Payment

Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from within Atlas:

1

Navigate to the Billing page.

  1. Click your desired organization from the office icon Organization menu if you don’t see it displayed.

  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Verify your Payment Method.

View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.

3

Click the Invoices tab.

Atlas displays a list of your invoices.

Contact Support

Contact support for further assistance.

4

Retry the payment.

  1. Locate the row with the failed payment.
  2. Click Retry.

Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).

VAT ID Number

If your organization’s billing or invoice address falls within the European Union, add your VAT ID Number on the Payment Method or the Billing Profile modal.

Atlas displays the VAT field only if you select a country other than the United States.

If your country is a member of the EU, Atlas will charge VAT if:

  • You do not enter a VAT ID Number.
  • Your VAT ID Number is not valid.
  • Your company’s billing or invoice address is in Ireland.
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