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International Usage (Europe)

International Currencies

Customers can pay with Euros by making a request through the sales department.

Strong Customer Authentication (SCA) Changes

SCA is a new European regulatory requirement to reduce fraud and make online payments more secure. All payment service providers are required to build additional authentication into their checkout flow once SCA goes into effect. Customers in European Economic Area (EEA) may be required to authenticate their credit cards depending on the card’s issuer, starting September 14, 2019. If your credit card issuer requires authentication, review the following Authentication Process to continue paying for MongoDB Atlas seamlessly with a credit card.

Marketing emails will be sent out to affected customers announcing the policy change and the steps necessary to comply with SCA.

Authentication Process

The following sections cover different ways to authenticate your credit card to comply with Strong Customer Authentication.

Build a Paid Cluster as a New User

New Atlas users who do not have a payment method saved can authenticate a new credit card when paying for a cluster on the Create a Cluster page. To learn more, see Create a New Cluster.

Edit Payment Method

Existing users can edit their Payment Method to authenticate a new credit card or reauthenticate an existing credit card to comply with SCA:

  1. Select the desired organization from the Context dropdown.
  2. From the left-hand navigation pane, click Billing.
  3. Locate the Payment Method section on the right-hand side, then click the Edit.
  4. Update the Billing Address associated with the credit card and enter the Credit Card information.

Once you update your credit card information and authenticate, you will be automatically charged for all existing failed payments.

Failed Payment Email

Atlas sends an email after a payment failure with a link to your invoices. Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from the failed payment email:

  1. Follow the link in the failed payment email.
  2. Click the Invoice Date of the failed invoice.
  3. Under the Payments section, click Retry next to the failed payment.

Retry Failed Payment

Existing users can authenticate a credit card when retrying a failed payment. To retry the failed payment from within Atlas:

  1. Select the desired organization from the Context dropdown.
  2. From the left-hand navigation pane, click Billing.
  3. Click the Usage History tab.
  4. Click the Invoice Date of the failed invoice.
  5. Under the Payments section, click Retry next to the failed payment.

Contact Support

Contact support for further assistance.

VAT ID Number

If your organization’s billing or invoice address is in a country that is a member of the European Union, add your VAT ID number on the Payment Method or the Billing Profile dialog.

Atlas displays the VAT field only if you select a country other than the United States.

If your country is a member of the EU, Atlas will charge VAT if:

  • You do not enter a VAT ID Number.
  • Your VAT ID Number is not valid.
  • Your company’s billing or invoice address is in Ireland.
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