Navigation

Billing

Billing settings are configured at the organization level and apply to all projects within that organization. You can examine costs at the organization level or the project level.

To configure the payment method and billing profile for an organization, or to view the most recent and pending charges for an organization, access the organization’s Billing section through Atlas.

Atlas:

  • charges by the hour for your MongoDB clusters
  • tabulates costs daily
  • displays your current monthly costs on the Invoices page

To view line-item charges, view all of your invoices.

As you create or modify a cluster, you can compare the costs of different options before applying them. Atlas displays the costs, except for data transfer, in a Cluster Overview card.

Your Billing Profile

View and Edit Your Billing Profile

To view and edit your billing profile:

1
2

Click Edit in the Payment Method card.

3

Update your Invoice Address details as needed.

Field Necessity Action
Billing Email Address Optional Type the email address to which Atlas should send billing alerts. If left blank, Atlas sends billing alerts to all members in your organization.
Country Required Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
Address Line 1 Required Type the mailing address for your billing address.
Address Line 2 Optional Type an additional line for the mailing address for your billing address.
City Required Type the name of the city for your billing address.
State/Province/Region Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.
  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.
  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal Code Required Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
VAT Number Conditional

Atlas displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, Atlas will charge VAT if:

  • You do not enter a VAT ID Number.
  • Your VAT ID Number is not valid.
  • Your company’s billing or invoice address is in Ireland.
4

Accept or decline your changes.

  • To accept your changes, click Submit.
  • To decline your changes, click Cancel.

Payment Method

To pay for your Atlas usage, you can:

Note

Contact MongoDB Sales to:

  • Purchase a subscription. Your subscription level determines your access to support and other entitlements.
  • Review alternative billing methods.

Set Payment Method

MongoDB accepts the following payment methods through the Atlas console:

To set your payment method:

1

Navigate to the Billing page.

  1. Click your desired organization from the office icon Organization menu if you don’t see it displayed.

  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Click Edit in the Payment Method card.

3

Update your Billing Address details as needed.

Field Necessity Action
Country Required Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT ID Conditional

Atlas displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, Atlas will charge VAT if:

  • You do not enter a VAT ID Number.
  • Your VAT ID Number is not valid.
  • Your company’s billing or invoice address is in Ireland.
Address Line 1 Required Type the mailing address for your billing address.
Address Line 2 Optional Type an additional line for the mailing address for your billing address.
City Required Type the name of the city for your billing address.
State/Province/Region Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.
  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.
  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.
ZIP or Postal Code Required Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
4

Click Next.

5

Update your Payment Method details as needed.

  1. Click the radio button for Credit Card or Paypal.

    • If you selected Credit Card, type values for the following fields:

      Field Necessity Action
      Name on Card Required Type the name that appears on your credit card.
      Card Number Required Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
      Expiration Date Required Type the expiration date for your credit card in the two-digit month and two-digit year format.
      CVC Required Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.
    • If you selected PayPal:

      1. Click Pay with PayPal.
      2. Complete the actions on the PayPal website.

Note

All projects within your organization share the same billing settings, including payment method.

6

Accept or decline your changes.

  • To accept your changes, click Submit.
  • To decline your changes, click Cancel.

Contact MongoDB for other payment methods

Through MongoDB Sales, you can pay using a:

  • Currency other than USD.
  • Method other than a credit card or PayPal.

Retry a Failed Payment

To retry a failed payment:

1

Navigate to the Billing page.

  1. Click your desired organization from the office icon Organization menu if you don’t see it displayed.

  2. Click Billing.

    The Overview tab should be selected and that page displayed. If it isn’t, click Overview.

Note

When you select an invoice, the sidebar shows a Billing option. You can click this link as well.

2

Verify your Payment Method.

View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.

3

Click the Invoices tab.

Atlas displays a list of your invoices.

4

Retry the payment.

  1. Locate the row with the failed payment.
  2. Click Retry.

Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).

Activate a Subscription

When you buy a subscription from MongoDB Sales, MongoDB sends you an email containing an activation code. To apply this subscription to your Atlas organization:

Note

You must be an Organization Owner or Organization Billing Admin to activate a subscription.

1
2

Click the Apply Code button.

3

Enter your Activation Code.

4

Click Submit.

With an active subscription, Atlas displays a confirmation icon and message in the Payment Method card.

While your organization has an active subscription, all charges are deducted from your available credits.

Note

  • If you do not add your subscription activation code within the first 30 days of use, MongoDB charges the credit card associated with the account. Credit card charges are non-refundable.
  • If you lost your activation code, request support.

Subscription Level

If you have an upgraded MongoDB Atlas subscription entitling you to support or other capabilities, the total cost for the month is listed in the Summary section of your invoice. Line items are listed in the Details section.

Annual Commitment with Monthly Invoicing

If your subscription includes an annual commitment, you can view your month’s spending against your commitment in your organization’s Billing Overview.

You can view your monthly commitment information at the bottom of your organization's Billing Overview.

At the end of the month, if your usage is lower than your prorated monthly commitment, you will be charged for the full commitment. Unused credits can be applied at a later date to cover overages.

Cross-Organization Billing

Cross-organization billing is an Atlas subscription feature that enables you to share a billing subscription across multiple organizations and to pay a single invoice for them. After configuring a paying organization, you pay invoices for the paying organization that include a list of charges incurred for all linked organizations.

A paying organization’s invoice displays:

  • the Running Total of the paying organization’s charges, and
  • the Combined Total of the paying and linked organizations’ charges.
The paying organization invoice shows costs incurred for that organization and a list of costs for linked organizations

Linked organizations are subject to the subscription agreement of the paying organization, including the level of support, the charges associated with the subscription, discounts, and payment terms.

Note

To learn more or to purchase a subscription that enables cross-organization billing, contact MongoDB Sales.

Use Cases

Cross-organization billing can be useful for establishing broad levels of authorization using Atlas organizations, and for exceeding the 250-project limit on Atlas organizations.

Example

A company with sales and engineering teams might need significantly different organization-level authorization for each, but still want to receive a single invoice for the company’s database use. That company could create and link sales and engineering organizations to a paying organization to pay all costs through that paying organization, while maintaining control over the authorizations of each team organization.

A company with over 250 projects might create new organizations for new projects, then link them all to a paying organization to maintain a single source of invoicing.

Configure a Paying Organization

Prerequisites

  • A paying organization must have an Atlas subscription that includes cross-organization billing.
  • To configure a paying organization, you must have Organization Billing Admin privileges.

To configure a paying organization and link other organizations to it:

1
Select an organization to configure as a paying organization.

If it is not already displayed, select your desired organization from the Organizations menu in the navigation bar. If you wish to create a new organization through which to pay, Create an Organization first.

2
Click Billing.

Click Billing in the top navigation bar or in the left navigation panel.

3
Click the Linked Organizations tab.

Note

The Linked Organizations tab only displays if your selected organization is eligible to be a paying organization for cross-organization billing.

4
Start linking.

If you are configuring a new paying organization, click Start Linking.

If your organization is already a paying organization, click Link More Organizations.

5
6

The Linked Organizations tab displays your linked organizations. To link additional organizations, click Link More Organizations.

Billing Quota Management

You can use billing alerts to help manage your billing quotas. Billing alerts notify a designated person when a bill has exceeded a USD limit, or when a credit card is about to expire.

To configure billing alerts, click Organization Alerts in the Organization view.