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Billing

Billing settings are configured at the organization level and apply to all projects within that organization. You can examine costs at the organization level or the project level.

To view and edit billing information, select the desired organization from the Context dropdown menu, then click Billing.

The context dropdown menu is in the top left corner of the Atlas dashboard.

Atlas charges by the hour for your MongoDB clusters. Atlas tabulates costs daily and displays your current monthly costs in the upper right corner. To view line-item charges, click the details link to go to the invoice.

As you create or modify a cluster, you can compare the costs of different options before applying them. Atlas displays the costs, except for data transfer, in a Cluster Overview box.

Note

The Cluster Overview box does not display data transfer costs.

Billing Profile

Select your organization from the Context dropdown and select Billing from the left navigation bar. Edit your billing information from the Billing Profile panel of your organization’s Billing Overview.

You can edit your billing profile from the right side of your organization's Billing Overview.

Click the Edit button in the Billing Profile panel to add or update the following information for your organization:

  • Billing Email Address for the organization. Atlas sends the organization’s invoices to this address. If the address is not set, invoices are emailed to all members of the organization.

  • An optional Invoice Address that is separate from the Billing Address set in the Payment Method.

  • The VAT Number for the organization if required. See VAT ID Number for more information.

    Atlas displays the VAT Number field only if you select a country other than the United States.

    If your country is a member of the EU, Atlas will charge VAT if:

    • You do not enter a VAT ID Number.
    • Your VAT ID Number is not valid.
    • Your company’s billing or invoice address is in Ireland.

Billing Methods

To pay for your Atlas usage, you can:

Note

You can purchase a subscription through MongoDB Sales. Your subscription level determines your access to support and other entitlements.

For alternative billing methods, contact MongoDB Sales.

Payment Method

Select your organization from the Context dropdown and select Billing from the left navigation bar. Add or edit your payment method from the Payment Method panel of your organization’s Billing Overview.

You can edit the payment method from the right side of your organization's Billing Overview.

Click the Edit button in the Payment Method panel to add or update the following information for your organization:

  • The Billing Address.

  • Credit Card or Paypal information.

  • The VAT ID if required. See VAT ID Number for more information.

    Atlas displays the VAT ID field only if you select a country other than the United States.

    If your country is a member of the EU, Atlas will charge VAT if:

    • You do not enter a VAT ID Number.
    • Your VAT ID Number is not valid.
    • Your company’s billing or invoice address is in Ireland.
  • Promo Code allows you to enter a code that you might have received from MongoDB Sales. For details, see Activate a Subscription Purchased from MongoDB Sales.

    Note

    All projects within your organization share the same billing settings, including payment method.

Accepted Payment Methods

MongoDB accepts the following payment methods through the Atlas interface:

Through MongoDB Sales, you can:

  • Pay using a currency other than USD
  • Pay with a method other than a credit card or PayPal

Retry a Failed Payment

If you receive a notification that a payment failed, verify your Payment Method is correct:

  1. Select the desired organization from the Context dropdown.
  2. From the left-hand navigation pane, click Billing.
  3. Verify that your Payment Method is correct.

To retry the payment:

  1. From the Billing page, click the Usage History tab.
  2. Locate the row with the failed payment and click Retry.

Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).

View or Download Your Invoices

Atlas invoices at the organization level. Charges are typically posted the next day.

To configure the payment method and billing profile for an organization, or to view the most recent and pending charges for an organization, access the organization’s Billing section through Atlas.

View or Download Your Current Invoice

Select your organization from the Context dropdown. You can view your organization’s invoices from:

  • The details link next to Usage This Month in the top-right corner of the page.
  • The left navigation bar by selecting Billing and Billing Overview, then clicking on Usage Details.
Invoices can be accessed from the Billing Overview or from the link at the the top-right corner of the organization view.

To download charges and payments for your current invoice, click one of the invoice format buttons on the right side of the invoice view. You can download the invoice in PDF, TXT, and CSV formats.

Invoice format buttons.

View or Download Past Invoices

To view all invoices for your Atlas organization:

  1. Select the desired organization from the Context dropdown.
  2. Click Billing in the left-hand navigation bar.
  3. Click the Usage History tab.

To view charges and payments for a specific invoice, click the link for the invoice shown in the Invoice Date column.

To download charges and payments for an invoice, click one of the invoice format buttons in the Download As column. You can download invoices in PDF, TXT, and CSV formats.

Filter Past Invoices

The Usage History tab supports filtering by invoice status and date.

To filter by invoice status, click the Status drop-down and select the status to filter by:

  • Pending - invoices still pending payment.
  • Free - invoices with a total charge of $0.00.
  • Successful - invoices that are paid.

To filter by invoice date, set the From or To date inputs to the required date range. Leaving From blank sets the lower date boundary to the organization’s creation date. Leaving To blank sets the upper date boundary to the current date.

Activate a Subscription Purchased from MongoDB Sales

When you buy a subscription from MongoDB Sales, MongoDB sends you an email containing an activation code. To apply this subscription to your Atlas organization:

  1. Select your organization from the Context dropdown at the top of the left column of the screen.
  2. Click Billing.
  3. Click Apply Credit and enter the activation code.

To add the activation code on the Edit Payment Method dialog box, click Edit next to Payment Method. Enter your activation code in Promo Code field.

When your subscription is active, the Payment Method panel displays a confirmation icon and message.

While your organization has an active subscription, all charges are deducted from your available credits.

Note

  • If you do not add your subscription activation code within the first 30 days of use, MongoDB charges the credit card associated with the account. Credit card charges are non-refundable.
  • If you lost your activation code, request support.

Subscription Level

If you have an upgraded MongoDB Atlas subscription entitling you to support or other capabilities, the total cost for the month is listed in the Summary section of your invoice. Line items are listed in the Details section.

Billing Quota Management

You can use billing alerts to help manage your billing quotas. Billing alerts notify a member or set of members of an organization or a project when a bill has exceeded a USD limit, or when a credit card is about to expire.

You can configure billing alerts at the project level to get alerts for a single project, or at the organization level to get alerts for some or all projects within an organization.